Manual Operations
Order fulfilment, payment handling and record keeping, for the work automation can’t finish.
Talk to usSome orders fall out of the automated flow: a missing detail, a supplier that needs a booking, a payment that needs checking. Each one needs a person to check it, book it, pay for it and complete it, at any hour.
We run that work with a dedicated team, documented procedures and multi-point checks, so exceptions are cleared quickly and accurately.
2025 · Our largest client engagement
What our order operations team delivered
2025 actuals from one client engagement, shared without naming the client.
What We Handle
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Order intake
An agent claims each order from your back-office queue, so nothing waits without an owner.
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Verify and book
Availability, customer details, pricing and instructions are checked before anything is booked.
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Re-check and pay
Booking details are verified a second time before payment is processed.
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Complete and fulfil
Vouchers and confirmations are validated and uploaded before the order is confirmed.
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Pre-purchased inventory
Inventory bought ahead of demand, split into units and uploaded, ready to sell.
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Data and record management
Creating, enriching and updating business records to defined rules as volumes grow.
How It Runs
Round the clock
24/7 across three overlapping shifts, so orders never wait for the next working day.
Multi-point checks
Every order is checked before booking and again before payment.
Secure payment handling
Documented procedures and a named owner for every task that touches payments or sensitive data.
Throughput and accuracy reporting
Volume, turnaround and error rates reported on a cadence agreed with you.
Tools we work in
- Shopify
- Magento
- WooCommerce
- BigCommerce
- Amazon
- Salesforce
- SAP
- Stripe
- PayPal
- Adyen
- Google Sheets
- Microsoft Excel
- Airtable
- Gmail
- Slack
- UiPath
- Zapier
Logos are trademarks of their respective owners, shown to indicate tools our teams work in. No partnership or endorsement is implied.
How We Start
Four steps from a first call to a team running your process, and typically less than three months from pilot to full scale.
- 01
Discovery
A 30-minute call to understand your volumes, channels and where the work gets stuck.
- 02
Process design
We map the workflow, write the playbook and agree the service levels with you.
- 03
Pilot
A small dedicated team runs the process live, measured against those service levels.
- 04
Scale
Once the pilot meets its targets, we add people and processes at your pace.
ROI calculator
Estimate what you could save on order operations*
Tell us how many people handle your manual orders and back-office work. We’ll compare today’s cost with automation plus a MoreTasks team.
* How we estimate your savings
- Cost today. Your team, priced at median salaries for your region, industry and a typical mix of junior, mid and senior staff, plus employer on-costs and overheads.
- Cost with us. Only the transferable work moves; approvals and judgement calls stay with you. Of what moves, AI and automation take the share studies show can be automated, and MoreTasks people in India handle the rest and check every exception. We add your oversight time and the set-up cost.
- Your saving is the difference. It’s an indicative estimate, not a quote.
Questions Buyers Ask
What kinds of orders do you handle?
Orders that need a person: missing details, supplier bookings, manual payments, voucher uploads and the other exceptions your automated flow can’t finish.
How do you keep accuracy high?
Each order is checked before booking and again before payment, and every task has one owner. In 2025 our largest order operations team processed 356,000 orders at 99.98% accuracy.
How do you handle payments securely?
Through documented procedures, a named owner for each task, and access only through your own systems over secure VPN.
What happens out of hours?
Our team works the queue 24/7 against agreed turnaround targets, across three overlapping shifts with structured handovers.