Customer Support Operations
Chat, email and voice support for your customers, suppliers and partners, around the clock.
Talk to usSupport queues spike, after-hours gaps open up, and agents rarely stay long enough to learn your product. We run your support with a dedicated team that does stay, working to service levels agreed with you.
Our teams handle conversations, order issues and escalations across chat, email and voice, with clear ownership from first reply to resolution.
2025 · Our largest client engagement
What our support team delivered
2025 actuals from one client engagement, shared without naming the client.
What We Handle
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Chat, email and voice
Live chat across web and messaging apps, email and voice support, with one standard of service on every channel.
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Order and booking issues
Queued orders, manual follow-ups, date changes and closures, handled end to end so customers aren’t passed around.
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Payments and refunds
Evidence-led handling of payment queries, refunds, duplicate charges and pending transactions.
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Supplier and partner queries
Answers for suppliers and partners who contact your support channels, alongside your customers.
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Escalations with ownership
Documented decision rights and clear escalation paths, so complex cases are owned through to resolution.
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Quality checks
Regular reviews of conversations against a quality framework agreed with you.
How It Runs
Round the clock
24/7 across three overlapping shifts, with structured handovers between them.
Inside your tools
We work in your helpdesk, CRM and back office over secure VPN access.
Agreed service levels
Response and resolution targets agreed with you and monitored daily.
Real-time visibility
A live dashboard of volumes and response times, connected through API integration.
Tools we work in
- Zendesk
- Freshdesk
- Kustomer
- Front
- Gorgias
- Intercom
- Help Scout
- LiveChat
- Salesforce
- HubSpot
- Zoho
- Aircall
- Twilio
- Gmail
- Slack
Logos are trademarks of their respective owners, shown to indicate tools our teams work in. No partnership or endorsement is implied.
How We Start
Four steps from a first call to a team running your process, and typically less than three months from pilot to full scale.
- 01
Discovery
A 30-minute call to understand your volumes, channels and where the work gets stuck.
- 02
Process design
We map the workflow, write the playbook and agree the service levels with you.
- 03
Pilot
A small dedicated team runs the process live, measured against those service levels.
- 04
Scale
Once the pilot meets its targets, we add people and processes at your pace.
ROI calculator
Estimate what you could save on customer support*
Tell us about your support team. We’ll compare what it costs you today with AI-assisted support and a dedicated MoreTasks team.
* How we estimate your savings
- Cost today. Your team, priced at median salaries for your region, industry and a typical mix of junior, mid and senior staff, plus employer on-costs and overheads.
- Cost with us. Only the transferable work moves; approvals and judgement calls stay with you. Of what moves, AI and automation take the share studies show can be automated, and MoreTasks people in India handle the rest and check every exception. We add your oversight time and the set-up cost.
- Your saving is the difference. It’s an indicative estimate, not a quote.
Questions Buyers Ask
What hours do you cover?
24/7, across three overlapping shifts, so European and US business hours are always staffed.
Which channels do you support?
Chat, email and voice, across web chat, messaging apps and your helpdesk.
Do you work in our tools?
Yes. Our team works inside your helpdesk, CRM and back office over secure VPN access.
How do you keep quality consistent?
Through service levels agreed with you, daily monitoring, and regular reviews of conversations against a quality framework we agree together.
How quickly can we start?
After a discovery call we design the process with you and run a pilot with a small dedicated team. Going from pilot to full scale typically takes less than three months.