Culture & Diversity
Customer Experience Centric Resources
Passionate and empathetic professionals who are courteous and well-trained to handle customer queries, grievances, and requests.
We train our resources on the process as well as soft skills to assure wow customer experience
Handled Over 1+Million Issues
Weekly NPS Reports
We are a bench of the trained and cross-trained team for multiple jobs experiences to quickly scale up or down as per your business’s peak and non peak situations.
We align closely with our clients to work as per forecasts and are completely flexible in aligning per client’s business requirements.
With experienced technical resources and architects on board, we assure to leverage technology and tools wherever applicable to assure smart and accurate management of services and data.
100% Cloud Based System
IT and BPM Process
Process & Data Security
We have specialization in
-proven startup and scale processes.
-Stringent governance process to control and report back the program to the client.
-Working in compliance with Global Data protection rights to assure client’s valued customer data is safe with us.
100% Employees NDA Signatory
Internal Servers Control
Monitor and Control are the keys to any successful project. Hence we believe in measuring all outcomes so that KPIs are well regulated.
We also believe in working towards crucial measurable success factors.
We are managing knowledge database, wikis and easy to handle documentation to assure that the process’ knowledge is well documented and easy to access.
We use this knowledge management is assuring quick training turnaround.